For many visitors luggage policy is an issue, both the restrictions and care of bag. We will carry you and your permitted Luggage on the Service permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket and, except where your Ticket permits travel on a specific Service, subject to availability of a seat on the Service on which you wish to travel. (e) If you fail to inform us of any errors in respect of any Ticket within the earlier of: (i) the date 2 Working Days after your receipt or purchase of the Ticket; and (ii) the departure time of the Service, then your Ticket will be assumed to be correct. (b) What happens if you take prohibited items: If you take any prohibited item onto any Coach, we will advise you that they are prohibited, we will remove them from the Coach and the driver will give you a reasonable amount of time, based on timetable of service, to either dispose of the item or make alternative arrangements for the item's transportation. Tip:Booked using yourCoachcard? None of our, or our subcontractors, employees, agents or representatives, has authority to alter, modify or waive any of these Conditions or any Special Conditions. (d) Please note that we sell some Tickets which may be partly or completely non-refundable. In the event that customer demand for a particular Journey is sufficient we may, in our entire discretion, run additional Services which will stop at Stations and stopping points which are only determined on the day of travel and in response to customer demand (a High Demand Service). Have a question? Re: National Express luggage policy. Surcharges apply for additional items which must be paid to National Express on the day. It is your responsibility to ensure that you comply with the following seat belt requirements. However, occasionally we may need to alter, delay or withdraw our Services, or terminate a Service once it has commenced, with or without notice and whether before or after you have booked a space (or reserved a seat) on the Service, and to substitute an alternative Service, due to operational reasons or Circumstances Beyond Our Reasonable Control or, in the case of European Services, due to any reason as a result of or in contemplation of Brexit. Adult fares are applicable to all passengers aged 2+. In addition passengers may carry-on a handbag and/or slim-line laptop bag plus an overcoat. We shall have no liability for any loss or damage occurring to any valuable item placed in the hold of the Coach for any reason whatsoever. What are the luggage restrictions on National Express buses? One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. If you are travelling in a wheelchair or require assistance we recommend that you contact us on the following local rate telephone number: 03717 81 81 81 (lines open 8am - 8pm 7 days a week) 36 hours in advance of when you would like to travel. Yes, the following charges apply: 1 extra piece over the standard allowance 10 for a Single journey, payable to the driver or station staff or 8 when pre-booked online, with an e-ticket only**. Select a return within 3 months of your outward travel. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends max dimensions 45cm x 35cm x 20cm and max weight up to. If you have lost or left an item behind,contact our Lost Property Team. Calls to this number are charged at local rate. For safety reasons, children under 14 are not permitted to sit in the seat located directly in front of the Emergency Exit door. (ii) You are also allowed to take onto a Service, free of charge, one small piece of soft hand Luggage measuring no more than 45cm x 35cm x 20cm. Your personal data will be processed in accordance with our customer and passenger privacy notice available at www.nationalexpress.com/en/help/privacy-centre. In the event of any conflict between the two sets of terms, the applicable Special Conditions shall take precedence over these Conditions. These Conditions will not apply where you are purchasing a ticket to travel on one of the following services: (a) a service supplied by a Third Party Provider where we are acting as a ticket sales agent for the Third Party Provider. You will be required to purchase a new Ticket at the published fare for the Journey(s) you wish to make to enable you to travel. You must make Your Ticket and any such reservation number available for inspection by the driver of your Coach or any National Express representative at any time they request. You must check your Ticket for errors as soon as you receive it or, if you or someone on your behalf is purchasing it by electronic means, before it is purchased (and, in this section, you includes you and any person acting on your behalf) and to contact us if you consider that there are any errors, as explained below. 1Call 24x7 All IndiaToll : 1860 233 1407. To guarantee your seat on your return you need to confirm your ticket before you travel onwww.nationalexpress.com/en/help/tickets/open-returns or call 0371 781 8181. To be able to pre-select a seat on a Service for which the select your seat option is available, you must have a valid Ticket for the Journey(s) you wish to pre-select a seat on and you may only pre-select a seat between the origin and destination points shown on your Ticket. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. If we do agree to replace your Ticket, we may charge you a reasonable administration fee for doing so. (e) Our liability for left or lost Luggage or other items of property: We will not be liable to you, or any third party, for any loss of or damage to left or lost Luggage or other items of property as a result of any action taken by us in accordance with this Condition 11.4, unless we fail to use reasonable care in respect of left Luggage or other items of property that you notify us about accordance with Condition 11.4(a), in which case Condition 11.6 applies. Should be booked as Children. Children under 14 years of age are not permitted to travel without being accompanied throughout the journey by a responsible person aged 16 years or over.Children aged 14 - 15 years old may travel unaccompanied, as from 5am, arriving at their booked destination no later than 10pm. If you pre-purchase excess Luggage or outsized items and there is insufficient space to take the Luggage or outsized items, you will have to wait for the next Service with available seats where priority to board will be given to you over customers without reservations. (a) Immigration checks: Where a Coach is required to stop at any immigration, passport or customs check-point, the Coach will wait for a reasonable period to enable all normal checks to be carried out, However, the Coach will not be obliged to wait for any passengers who are detained or delayed for any reason and will be entitled to depart after that reasonable period leaving any detained or delayed passengers behind. If you are found travelling with a Ticket that we have reasonable grounds to believe has been fraudulently obtained or used, you will be treated as not having a valid Ticket and Condition 6.1(b) above will apply. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. (i) Non-refundable items: In addition to certain non-refundable Tickets, there are other charges which are non-refundable (including, without limitation, booking fees). If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. Going to Europe with us? (b) European Services: You should arrive at the boarding point for European Services at least 15 minutes prior to the timetabled departure time for that Service (or within such other period as may be stated in the Special Conditions applicable to your Ticket) to ensure your place on the Service. Take a look at our European luggage allowance here. Alternatively, you may take 1 large item (no more than 20kg) and one small piece of hand luggage Calls to this number are charged at local rate. Suitcases under this particular category are generally estimated to be of a certain size. (a) Left Luggage: If you leave behind any of your Luggage or other items of property on a Coach, you should notify us as soon as possible and in any event within 24 hours of the end of your journey by calling us on 03717 818181. Our passenger descriptions are designed to help you choose the right ticket for yourself or your fellow travellers. Open returns are not available on European journeys. We may at our discretion replace your Ticket in such circumstances; provided that we can confirm that it is still valid and subject to Condition 6.3. Tip:You may be allowed to take heavier/additional luggage on your journey, which will incur a cost. Call or get in touch online Large cases no more than 75cm x 50cm x 32cm. The National Express luggage policy states a 20kg (44 lbs.) (h) Partial refunds: Unless stated otherwise in the Special Conditions applicable to your Ticket, if you have used the outward part of a return Ticket but not the return part, we will only refund the price paid for the return part of the Ticket. I've been to festivals before and together we've taken a rucksack each plus a trolley to share to carry tent/alcohol etc. (a) Packing of Luggage: You must pack all of your Luggage safely and securely, and lock and fasten it, with a view to protecting your Luggage from loss, damage or interference, and to protect any persons or other property on a Coach from being damaged by your Luggage. (b) If you wish to amend your Ticket: Please refer to Condition 3.5. for all other numbers. (a) Services which are not European Services: You should arrive at the boarding point for your Service (excluding European Services) at least 10 minutes prior to the timetabled departure time for that Service to ensure your place (and any reserved seat) on the Service. We will not be obliged to make any amendments to an E-Ticket or M-Ticket after booking, except where you can provide evidence (which we consider to be satisfactory in the circumstances) in order to demonstrate that an error was due to our fault or technical error. Book tickets & track your coach anytime, anywhere. First Class and Business Class passengers are permitted to carry on board two pieces of carry-on baggage, each weighing no more than 8kg. (c) Storage of left and lost Luggage or other items of property: We shall be entitled to open and examine any left or lost Luggage or other items of property to seek to ascertain who it belongs to and/or for health and safety and/ or security reasons. Items of luggage in excess of 20kg will be charged. We strongly recommend that you bring a car seat appropriate to your child's age, but ask you to take responsibility to fit the seat. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. (a) If your Ticket was issued to you in person or by post, then you should check your Ticket as soon as you receive it and bring any errors immediately to the attention of the person who issued the Ticket to you. If short stops are made by a Service for toilet or refreshment breaks, you must return to the Coach punctually within the time allowed for the stop. Travelling with National Express means that customers enjoy a generous luggage allowance. Our drivers and staff are unable to dismantle or reassemble mobility scooters. This also applies to passengers travelling in wheelchairs. If you travel with a Ticket that has been tampered with, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. Adult fares are applicable to all passengers aged 2+. Where the select your seat option is available for: (i) the particular Service on which you wish to travel; and (ii) through the sales channel that you are using to make your booking, you may, subject to availability, select a particular seat on that Service. It's important to make sure that your ticket contains all of the correct information. A cabin bag up to 10 kg weight (56cm x 45cm x 25cm) You can pay 12 per kg for baggage that exceeds your total weight allowance. For example, Special Conditions apply to Multiride tickets, Discount Coachcards, holiday package deals, reduced and discounted fare tickets, promotional tickets, add-on and special offers; Station means any coach or railway station or air or sea port or stop where a Service may be joined or left or through which a Service may pass; Third Party Provider means: (a) a third party operator who performs services on its own account in respect of which we are a ticket sales agent in accordance with Condition 2.3(a); or (b) any third party provider of a transport service in respect of which we operate that service as a subcontractor for that third party but under our own name and branding in accordance with Condition 2.3(b) (e.g. (f) Getting the Luggage onto and off of a Service: On Services (excluding European Services) Drivers will load and unload your Luggage which is placed in the hold on to and off of Coaches but may request your assistance in loading any oversized or heavy or fragile items of Luggage. The seat selection fee (if applicable) is not refundable, unless you are legally entitled to a refund. Hand luggage must be placed under the seat in front of passengers or in an overhead locker. If your Ticket was purchased by someone else, you agree that such person purchased the Ticket as your agent. This documentation includes: (b) authorisations and permits which you are required to have to enter, remain in and leave the countries from, through or to which you are travelling, including a valid passport and any required visas, and. Heyyy, So it's our first time at Glasto this year and we're travelling down by National Express coach from up North - arriving at lunchtime on the Thursday. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). Should be booked as Children. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). Please read these Conditions (along with any Special Conditions that apply to your ticket) carefully before you purchase a ticket to travel on our coach services. To see a list of accessible coach routes please clickhere. (b) Children between the age of three and 15 inclusive: Children between the age of three and 15 shall qualify for a Child Ticket. Unaccompanied children under the age of 16 will be refused travel on boarding. (d) Other action: The actions we may take in respect of persons travelling without a valid Ticket set out in this Condition 6 are not exclusive and we reserve the right to take any other action we consider appropriate, including prosecuting any person travelling without a valid Ticket or reporting the incident to the police for investigation or prosecution. B ) if you are travelling with more than 1 infant aged 0-2 free. Journey, which will incur a cost hand luggage means something that is capable of being in. 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national express luggage more than 20kg