To find out what evidence we'll accept, click the eligibility category you're applying under: Have a disabled person's Blue Badge. 2 0 obj Your old pass is no longer valid once youve reported that it is lost, damagedor stolen. Weekly, monthly and annual Trio products are valid all day within your chosen area, including evenings and weekends. Before you visit a community hub, check the expiry date of your pass to make sure youre not using an expired pass. 8am to 6pm - Saturday, Sunday and Bank Holidays. No trains are running from the station. If you lose your pass, or it is severely damaged, for example it has faded in the sunlight, is bent or water damaged, youll need to pay a 10 administration fee for it to be replaced. If you change yournameyou must take your pass and proof of your new name to aMerseytravel Centre. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. Please either log in or select: 'I had a Free Bus Pass but it is lost/stolen and I require a replacement, and I don't have an online account'. If you have not changed address since you last received a travel pass or have already informed TfGM of your change of address you do not need to complete this form. We are sorry for any inconvenience caused. When you've had a care needs assessmentand we've worked with you to develop a support plan it might be decided that your outcomes will be met by receiving a service outside of your home, such as attending a day service. Liverpool City Council, like other local authorities that operate community transport operations, is entitled to claim a discretionary grant, the Bus Service Operator Grant (BSOG). We can issue up to two replacement passes a year. 22. johnmoly said: You can use it on any train within Merseyside, but only a Merseytravel issued pass. merseytravel birkenhead bus station phone numberNitro Acoustic. You'll need to pay an administration fee of 10. Bus routes, number of buses, timings and bus operators may vary each year as numbers of students travelling from different areas fluctuates. Travelling with a companion. If your Term Time ticket has been lost or stolen, were not obliged to issue you with a replacement. Find out about public transport fares and passes. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. you are not yet 60 years of age and need to apply on grounds of disability. << No, you will need to buy a ticket for your journey until a replacement pass is issued. They track, store and reconcile items lost and found right across our network. /OPM 1 S.S.S. As a result, we would recommend checking your number plate for this to see if any of the caps have fallen off the screw or bolts. Please make sure that you provide details of your old address, your full name and date of birth. The police will give you this number when you report the theft. Book a library appointment to replace your free bus pass. Any time Monday to Friday, except for journeys which start between 6.30am and 9.30am. Please make sure that you provide details of your old address, your full name and date of birth. I understand that you will deal with all documents relating to this application in line with General Data Protection Regulations and you may share them with other local authorities and the police to detect and prevent fraud. If you find your old pass after ordering a replacement, please destroy the old one to prevent it being used . We aim to have normal service resumed as swiftly as possible. If you are a registered T-FLOW user, then you can log in to your account online and select theTransactionsoption from the top of the page. The easiest way to apply for Merseylink membership is online here. This scheme is one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. If you lose your Local 60+ or if it is stolen, we will charge you to replace it and issue a card of the new design. You can order a replacement online if you have already created an online account, or at a Bus Station Travel Centre. We will not charge you for a replacement pass if you have changed your name. If the chip in your pass is not working we will not charge you to replace your pass. %PDF-1.4 If you dont have an active Direct Debit on your account, you can download and complete the Refund Request form and send a copy via email to TFLOW@liverpoolcityregion-ca.gov.uk and a member of the team will process this manually. For the most up to date information contact Merseytravel on 0151 227 5181 or use the Merseytravel website, a link to which . I confirm that, as far as I know, the details I have provided are complete and accurate. If you change yournameyou must take your pass and proof of your new name to a, . This does seem to affect only a small number of customers; however, the process to identify and resolve any issues requires you to carry out the above checks and may, in some instances, require you to make changes to your number plate in order to use the T-FLOW scheme. The council uses the grant to recover a proportion of its fuel cost used to run eligible transport services. Or, you can visit a Merseytravel Centre in person for further support. We will charge you to replace a damaged pass. For more information contact Mersey Tunnels on, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. We endeavour to contact those members directly if we are not able to accommodate your request. Millions of pensioners may no longer be able to use their bus pass for free off-peak national travel in England. We cannot refund this fee if you later provide a crime reference number for the incident. endobj We cannot accept your application if your address is outside Merseyside. If it is a school bus pass not issued by Arriva, we suggest you start by . /Width 420 You will need to book yourself an appointment in a participating Surrey library. If your Medway bus pass is stolen, we'll replace it for free. . If it is a school bus pass not issued by Arriva, we suggest you start by contacting the school or your local council if the pass is issued by them. If you have any questions about the ENCT Disabled concessionary scheme or a query about your application, you can use our online Get In Touch webform and complete the Ask Us a Question option. stream We will replace stolen passes free of charge on production of a valid police incident number. You must provide a copy of one of the following: Medway Council 2023, Gun Wharf, Dock Road, Chatham, Kent, ME44TR. I would like to make a complaint. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. If you have a faulty bus pass, for example the chip inside the card has stopped working, you can get a replacement for free. No, your current elderly persons travel pass will remain valid for travel until it expires. For more information, you can read our Customer Feedback Policy & Guidance Policy. Your phone company may add its own access charge, but they will tell you about this. However, if you receive Universal Credit you will not have to pay the fee. My pass does not scan on buses within Merseyside. This scheme i. s one of the most generous in the country and gives free train and bus travelseven years before passes are available under the mandatory English National Concessionary Travel scheme. If the specific card has been registered with EasyCard Corporation under the student's name, please call the EasyCard customer hotline to report the missing card (TEL: 02-412-8880). Where can I send my feedback about my local authoritys services? Your supporting evidence must be dated within the last 12-months. If you lost your item on a red Arriva bus in London, please call us on 020 8271 0101 and scroll down for more details. Apply for a disabled persons bus pass. Cash or credit/debit card, as there is a charge of 10 for a replacement pass. You may qualify for a Merseytravel National Travel Pass if you have certain disabilities which are permanent or are long . directly to Merseytravel. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. There must be at least 6 months remaining on your award. However, if you receive Universal Credit you will not have to pay the fee. In Wales you can get a bus pass when you reach 60. Merseytravel will only use your personal data in line with GDPR and Data Protection Law. You canorder a replacement online if you have already created an online account, orat aBus Station Travel Centre. Click on the link below forthe authority you would like to send your feedback to. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. good quality. Publi le 25 fvrier 2023 par . Do I need to change my Local 60 + Travel Pass to the new design? If you're disabled, you can get a free bus pass if you are aged 5 or over, live in Scotland, and you: get a qualifying benefit. If your travel pass has become damaged, you can call our Customer Service Contact Centre on 0151 330 1000where a member of the team can take a card payment over the phone to order and replace your damaged pass. % Find out where your nearest Travel Centre is. Check out some of our frequently asked questions online. . Before using our Get in Touch option, make sure that you check out our frequently asked questions below - you may find the answer or help you need there! Any relevant information including proof of address if you have moved address recently. Lost or stolen Merseyrail Only Railpass Online. The Merseytravel Over 60s pass allows you to travel a ll day on Saturdays, Sundays and bank holidays. Contact Transport for London lost Across Merseyside and Halton. This information is then used to enable us to pay the bus, train or ferry operators for the journey and it also helps us improve our services. I realise that I will not be entitled to a concessionary Travel Pass if I have provided false information. Replace a lost or damaged older persons bus pass online, Replace a lost or damaged disabled persons bus pass online. You can renew your bus pass up to 8 weeks before it expires. For full details on how we manage your personal data please refer to our Privacy Notice. Merseytravel provide bus services to West Kirby Grammar School from local areas. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. /Length 16938 (( Z J)h((EPEPEPEPE Q@Q@Q@Q@Q@E% RU[MW>h:R3mgkEy9;}F. Can I still travel if I lose my pass and I am waiting for a replacement? You can call our Customer Service Contact Centre on 0151 330 1004. /Filter/DCTDecode However, if you arent able to use public transport or your carer is not available to take you to your service, we can arrange for your journey to be made on council-provided transport. A letter from GP/Consultant confirming that you are without speech. Using your disabled persons bus pass. Merseytravel offers free travel on all buses, trains and Mersey Ferries river crossings for anyone aged 60 or over who lives in Merseyside. Let us know immediately by calling us on0151330 1000or visiting one ofourMerseytravel Centres. Renew a bus pass. Service contact Centre on 0151 227 5181 or use the Merseytravel website a... Qualify for a Merseytravel national Travel pass if you would like to send feedback! The easiest way to apply on grounds of disability are not able to their... 60 years of age and need to buy a ticket for your until... Numbers of students travelling from different areas fluctuates timings and bus operators may vary year... To Travel a ll day on Saturdays, Sundays and Bank Holidays your until. Johnmoly said: you can visit a Merseytravel Centre in person for further support one to it. Pass up to date information contact Merseytravel on 0151 227 5181 or use the Merseytravel Over 60s allows... 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lost merseytravel bus pass