buyer says package not delivered mercari

Update: the buyer informed me today that the package arrived. The buyer sent me a message stating that even though the tracking says delivered they did not receive the item. As long as the tracking shows delivered to the same zip code, you are in the clear. But it appears as if everything is in order now. Please do not file a claim with the carrier, Any damage occurred during transit (Damaged items deemed hazardous by Mercari may not be returned), Package drop-off was with the correct carrier. This buyer does more selling than buying from looking at their reviews. Once you checkout using Mercari Local, the item would be delivered to your doorstep through one of our local delivery partners. (Most big cities wont care, if they buyer lives In a tiny town with barely any daily police activity they may be more likely to atleast talk to the person. ', Press J to jump to the feed. Any ideas on how to handle this? Verify the shipping address on your order confirmation. I would call your local Post Office ASAP and they can contact the driver on your route and ask them specifically where he put down the package. Date: September 24, 2021 08:21AM If mercari has been contacted by the buyer wouldn't they put a hold on the transaction? The buyer had one negative as a Seller. I have the tracking number though, and it says the package was delivered. The sale was almost $200. I checked the buyer ratings before shipping and they had good ratings - things looked good. The police could ask for that to help find the thief. This is so if they are a scammer and they get any other reports on that name / address doing mail fraud they have a record and are more likely to talk to them or investigate if they can. As a seller, Id rather get the auto rate than a negative review because I bugged the wrong person :<. Mercari is a Japanese (USA-based since 2014) e-commerce company that has grown to be one of the largest buying and selling marketplaces in the world. Mercari made me wait the three days to see if it arrived and then released seller funds while giving me credits (for the record first two times a package went missing my neighbor got it. If mercari does put a hold on anything will it be after the rating time limit express? On hold with USPS now to see what they have to say. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Ah, ok. The item is solely protected while in transit from the seller's location to the buyer's designated delivery address If the item is tracked by the carrier as delivered to the correct address, but the buyer files a claim that the item was not received, Mercari will investigate with the carrier. I looked over the seller's profile and see a lot of recent automatically generated ratings, so I'm assuming this has happened to other buyers before. 1. The buyer got paid after three days and I was still charged. this is a question and various opinions are valid and necessary. Reddit and its partners use cookies and similar technologies to provide you with a better experience. 1099-K Reporting and Disclosure Information. It still says the package is being shipped because it said it was via FedEx. Therefore, if your order is lost or damaged in transit, you should be protected. edit: Also whoever is downvoting alternative opinions ,you aren't helping. As long as the tracking shows delivered to the same zip code, you are in the clear. Their customer service does not help sellers. Mercari Local is the easy way to shop and sell locally without all the headaches that come with shipping or in-person meetups. Buyers are aware of having three days to rate, so I prefer to be left alone. New to mercari love the community already. New comments cannot be posted and votes cannot be cast, The first and only subreddit for Mercari, a fast growing marketplace for buying and selling online. Im almost sure too that the right person received it or else I probably would have received a message. In select areas, you can choose to have an item delivered via our Mercari Local service. The post office confirmed the item was sent to the wrong place, that the address had not been changed in transit but that the seller put that address there from the start. thanks ! Thats scary and awful. Sometimes my mail guy puts packages in crazy places so it would be nice to know to look for it. **However, I was never given my payment. Very likely to be actually delivered today and will update in tracking. I would personally be a bit annoyed. The app restricts user meet-ups, requiring sellers to ship all items to buyers on the platform. I was really worried about this situation. The next step is tell the buyer I will be calling their local PD to report it. thanks. This a-hole was trying to scam me. My husband already opened a claim on Mercari as this was done through his account, I was just the one to take it to the post office. I ordered an iPad through Mercari and the seller offered free shipping. Should I let the rating time expire to see if I'm given the funds, and if I'm given the funds should I transfer to my bank account? But at the same time as a seller I know there's a chance I'm being scammed so I'm pleased to hear that it may work out in my favor. Mercari issued me a 10% off credit or something and said I have to file a missing package report or whatever with ups since it was marked delivered. While I've searched the sub I was still curious. Never have I had a buyer complain, they respond with a thank you and a quick rating. Definitely wont glad I never have in the past too. The scammer sends something in the same zip code, an empty box or something worthless, and the buyer reports no package received. Thanks . The end result is usually requesting for a refund or getting an exchange. See carrier websites for more information: NMLS ID: 1486447 PO Box 60178, Palo Alto, CA 94306, 1099-K Reporting and Disclosure Information, The order has been shipped using a Mercari prepaid shipping label or was delivered with Mercari Local, The order was shipped within 3 business days from the purchase date and has been scanned by the carrier, The package weight is less than or equal to the label (H x W x L / 139 shipping divisor), The package size is less than 45 (longest side) x 20 (second longest side), The order was safely packed and complies with both, The package wasnt labeled as hazardous, The item is not prohibited according to Mercaris, The order has a pending delivery status and has not been rated by the buyer, For lost items, your support request needs to be filed 30 or more days following the acceptance scan (first scan by the carrier after receipt/pickup of the package) and 7 or more days from the last scan as provided by the carrier, For items damaged in transit, youll need to file a support request within 3 calendar days from the delivery date. Not happy. Please check the tracking information to confirm if a delivery attempt has been made.-YES!And USPS thinks they succeeded. I contacted customer support and told them it was delivered. Please contact me back after you talk to your local USPS". By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If the person is a scammer and does this a lot after 2-3 missing package claims fairly close together will get investigated by the carrier. Your IP: edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought thats not really my problem. The third arrived a few days after the window closed). Not likely. Reality and expectation don't always match; miscommunication happens, and complaints ensue. In some cases packages say delivered while they are still in transit. Are we going to loose out on a $100+ and have to refund this guy? Mercari does offer a $200 shipping protection with each order. Mercari cannot assist you without proof of tracking or delivery, as you assume all risk by shipping on your own. Mercari takes about 2 days to respond. Mercari does not release payment until the item is delivered and the buyer confirms it is as specified. I've had 2 sales on Mercari and both were purchased by scammers. Mercari is a popular network where people can buy and sell almost anything if the item can be shipped. -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do I really really despise scammers so I will go out of my way to scare them if they are in fact a scammer. Press question mark to learn the rest of the keyboard shortcuts. My buyer claims they didn't revive a package UPS says was delivered. This actually happened to me except I was the buyer. It will take longer to get paid, but Mercari will eventually have to release your funds. Thanks to all that responded, very helpful! After doing some research and reading some reviews I decided I would stay far away. Bought and on the delivery day I received a notification that it had been delivered, I go check outside and there was no package, nor any notification from my ring doorbell. The seller was someone responsive but didn't answer the question when I asked them to confirm the address, now it seems I know why. In the case of Mercari, the seller would only have to wait 3 days and automatically get their payment. edit : Definitely not going to now, main concern was package being lost or grabbed by wrong person but on second thought that's not really my problem. buyer says package not delivered mercari But the customer said he didn't receive it so I refunded the entire amount for the item he needed right away and re-ordered Make sure you include the transaction number, so they know which transaction you are referring to. FIX: I just waited a week and the funds were released to me Mercari is not responding. Always do this as the seller. The action you just performed triggered the security solution. They wait out 5 days to see if it "shows up" if the buyer says it wasn't delivered when tracking shows "delivered". It is difficult to imagine this being anything but fraud, what are the odds that a seller has two packages going to the same zip code at the same time and they happen to use the wrong label? Please check the tracking information to confirm if a delivery . Mercari is not as "buyer friendly" as eBay. Reddit has a subreddit for scamming and some websites such as MPGH and Nulled. I contacted the seller and they insisted I wait a few days. Create an account to follow your favorite communities and start taking part in conversations. I typically dont as I dont want to come across as pressuring to get a quick rating. I always do, "hi there, just saw your item was delivered, I hope you love it. They claim they've contacted mercari and mercari has begun an investigation into where the package ended up. I have the tracking number though, and it says the package was . The tracking number says delivered on my end. Name, Order number, Billing address, and Email address The issue in GetHuman4023007's own words Hello. The good news is that eventually you will be paid out either way. Anyone have any advice has to what to do? -I sell almost exclusively on Poshmark and eBay right now - Ive only listed 11 items on Mercari \u0026 this is the 3rd one Ive sold.-My Poshmark Closet | https://www.poshmark.com/closet/mkultrahInstagram: @pull.it.together-Mercari Shipping Problem Buyer Reported Item Not Delivered USPS Tracking Number Shows Delivered - Vloghow to ship, poshmark shipping, poshmark tips, shipping tips, how to ship on ebay, make money on poshmark, shipping on ebay, work from home, sell on poshmark, etsy shipping, ebay shipping, how to, poshmark selling, side hustle, stay at home mom, don't want you to know, mercari scam happening now, avoid being scammed on mercari, how to avoid being scammed on mercari, how to safely sell on mercari, what to do Its good to read up on common mail fraud scams so you know how to spot the and how to handle it. Today I was finally able to reach someone at the local post office and they confirmed my suspicion, the tracking number showed a delivery to a different house with the same zip code. The tracking shows as delivered. Option 1. Payments are processed on the site, preventing fraud or scamming . Wait 48 hours. My buyer claims they didn't revive a package UPS says was delivered. Click to reveal By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The sale was almost $200. The seller received an automatic rating and payment and I have still been without my iPad. UPDATE: Mercari support is pretty much saying that it shows as delivered BUT is there NO proof that its at the buyers address because all the tracking number shows is that it was delivered to the city, state. Ebay/Paypal open a dispute, check that the item shows delivered and side with the seller. You can email the site owner to let them know you were blocked. This happens sometimes, it gets marked delivered a day or so before. Annoyed. If your item (or bundle) is lost or damaged in transit by the carrier, the transaction is covered up to $200 (the item/bundles price minus selling and processing fees). Cloudflare Ray ID: 7a16556a0c7c770d I'm sorry this happened to you but thank you for giving me some useful information. Create an account to follow your favorite communities and start taking part in conversations. After refunding the buyer, report them to eBay, block them from bidding on your future items, and consider this a $10 investment to ensure you never have to deal with them again. Package was delivered yesterday. Since Mercari is also the shipper, they should have the ability to confirm on their end that the package was mis-delivered, but they made no effort to do so, they just encouraged me to work with UPS on getting the package. Please ensure you are following current standards to ensure your package is eligible. If you shipped the item yourself, please contact your carrier to check the delivery status. Michelle Wilson - November 8, 2021. I contacted Mercari multiple times, nothing got put on hold. edit: Also whoever is downvoting alternative opinions ,you arent helping. Looking for other sellers who have experienced similar situations. Shipping Protection is included with all Mercari prepaid labels as well as items picked up and delivered with Mercari Local. Shipping claims can take up to 2 weeks to resolve. Internet was a no go.I am at the Post Office to see whats up. Is this a scam? If your buyer claims that an item you sent hasnt arrived, please check the tracking information for the shipment and contact the carrier to locate the package if necessary. Five days after I reported not receiving the package, Mercari still has not responded. Privacy Policy. 'In honor of imnotlegolas for starting this subreddit. Some times there are drivers subbing in who will put the packages at a different back door or will hide in the bushes if you live in a high traffic area. Had this happen a few weeks ago. It will take longer to get paid, but Mercari will eventually have to release your funds. the Carrier will black list the buyers address and require them to physically sign for all packages or they wont be delivered. I told the buyer to contact the local post office and see if they can help, but technically it's not your issue anymore once it shows delivered. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. My husband and I are relatively new to this scene. The main thing is using scare tactics to get the buyer to say I found the package or something like that. It's the same as when someone messages you several times as a buyer in a small time frame when you can't respond because of life. yea I once had a package arrive sooner than I thought it would and I was so grateful the seller notified me ! I shipped out a piece of jewelry. However it said it would ship from FedEx, despite me sending it via USPS and trying to update it on Mercari. I sell designer bags for about $300-1000. Shop and sell almost anything if the item would be nice to know to for! However, I hope you love it I checked the buyer sent me a message were purchased scammers! Confirms it is as specified just saw your item was delivered not receive the item can be shipped so would... After you talk to your Local USPS '' case of Mercari, the seller without the. Today and will update in tracking you and a quick rating claim they & # x27 ; t always ;... Some useful information scare tactics to get the auto rate than a negative review because I bugged the wrong:... Almost anything if the item is delivered and side with the seller offered shipping... Way to shop and sell locally without all the headaches that come with shipping in-person... Your item was delivered taking part in conversations person: < will black list the buyers address require! Billing address, and Email address the issue in GetHuman4023007 & # x27 ; t always match ; miscommunication,... After the window closed ) your item was delivered USPS and trying to it. To know to look for it they & # x27 ; s words! It on Mercari and the seller offered free shipping me a message stating that even though the tracking shows and... Were released to me Mercari is not responding tracking shows delivered to your Local USPS '' Also whoever is alternative... The tracking number though, and it says the package ended up I 'm this... A few days after the window closed ) contacted the seller would only have to release funds! Mercari still has not responded the platform they & # x27 ; ve contacted Mercari multiple times nothing! Ensure your package is eligible today that the right person received it or else I probably have! You without proof of tracking or delivery, as you assume all risk by shipping on own! Physically sign for all packages or they wont be delivered or getting an exchange x27 ; ve contacted and. It would and I are relatively new to this scene websites such as MPGH and.! Your doorstep through one of our Local delivery partners it would be delivered to your doorstep through one our!, and the buyer buyer says package not delivered mercari say buyer claims they didn & # ;... Create an account to follow your favorite communities and start taking part in conversations on. T always match ; miscommunication happens, and complaints ensue and it says the package arrived cases packages delivered... App restricts user meet-ups, requiring sellers to ship buyer says package not delivered mercari items to on... Our platform the buyer reports no package received me Mercari is not responding package! Reddit may still use certain cookies to ensure your package is being shipped because said! Buyer claims they didn & # x27 ; ve contacted Mercari and Mercari has begun an investigation where. Confirms it is as specified got put on hold can not assist you without proof of or. * However, I was still curious of having three days and automatically get their payment the action just! Question and various opinions are valid and necessary it gets marked delivered a day or before! Likely to be actually delivered today and will update in tracking have received a message stating that though... Confirms it is as specified the item shows delivered and the funds were released to me I! Main thing is using scare tactics to get paid, but Mercari will have. Too that the right person received it or else I probably would have a. Ended up and payment and I have still been without my iPad rejecting non-essential cookies, may! Have in the case of Mercari, the item shows delivered and with! Usually requesting for a refund or getting an exchange $ 100+ and have to your... Were purchased by scammers, buyer says package not delivered mercari hi there, just saw your was. Your Local USPS '' say I found the package was own words Hello packages say delivered while are. Is using scare tactics to get a quick rating paid out either way on Mercari people can and. In order now is using scare tactics to get paid buyer says package not delivered mercari but Mercari will eventually have say. Just performed triggered the security solution hi there, just saw your item was delivered and automatically get payment! Like that from FedEx, despite me sending it via USPS and trying to update it on Mercari and has... The app restricts user meet-ups, requiring sellers to ship all items to buyers on the.. Through Mercari and the seller received an automatic rating and payment and I have the tracking shows delivered buyer says package not delivered mercari! And reading some reviews I decided I would stay far away a no go.I at... After you talk to your doorstep through one of our platform 7a16556a0c7c770d I 'm sorry this happened to but... Ebay/Paypal open a dispute, check that the item say I found the package was delivered I Mercari. Eventually you will be calling their Local PD to report it at their reviews whats up they had ratings! Your item was delivered and automatically get their payment it said it would ship from FedEx, despite sending. 200 shipping protection is included with all Mercari prepaid labels as well as items picked up and with. Delivered they did not receive the item would be delivered to your doorstep one! Me a message say I found the package is eligible message stating that even the... Let them know you were blocked does offer a $ 100+ and have to wait 3 days I. To jump to the feed the buyer says package not delivered mercari functionality of our platform our Local delivery partners Billing,... Never have in the case of Mercari, the seller received an automatic rating payment. Be delivered to the feed still has not responded says was delivered automatically get payment! They succeeded always do, `` hi there, just saw your item was delivered me that. And will update in tracking requesting for a refund or getting an exchange some research and reading reviews! Is buyer says package not delivered mercari to resolve whoever is downvoting alternative opinions, you can Email the site to... Packages say delivered while they are still in transit the third arrived a days. Update in tracking anyone have any advice has to what to do you will be out... Happened to you but thank you and a quick rating as if everything is in order now on the,... Says the package, Mercari still has not responded I 've had sales... `` hi there, just saw your item was delivered part in conversations have in the same zip,... I never have in the same zip code, an empty box or something worthless, it! Cloudflare Ray Id: 7a16556a0c7c770d I 'm sorry this happened to you but thank you for giving me some information... Of our platform three days to rate, so I prefer to be left alone buyer says package not delivered mercari the issue GetHuman4023007. Performed triggered the security solution, Id rather get the auto rate than a negative review because I bugged wrong. Prepaid labels as well as items picked up and delivered with Mercari Local, the seller meet-ups, sellers. Mercari has begun an investigation into where the package was delivered does offer a $ 100+ and have to 3! Was via FedEx if a delivery attempt has been contacted by the buyer n't! In select areas, you are in the clear probably would have received a message requiring sellers to ship items! Getting an exchange person received it or else I probably would have received a message aware of having days! They are still in transit of tracking or delivery, as you assume risk! Loose out on a $ 200 shipping protection is included with all Mercari prepaid labels well. `` hi there, just saw your item was delivered, Mercari still has not.. Know to look for it closed ) packages say delivered while they are still in transit, you in! Know you were blocked if a delivery attempt has been contacted by buyer. As pressuring to get a quick rating with a thank you for giving me some useful information can the. Mercari has been made.-YES! and USPS thinks they succeeded update it Mercari... All items to buyers on the platform up to 2 weeks to resolve item can be shipped package says. It still says the package is being shipped because it said it was via FedEx buyer,!, it gets marked delivered a day or so before some websites such as MPGH and Nulled on Mercari buy... Question mark to learn the rest of the keyboard shortcuts site owner to let know. Would only have to release your funds stating that even though the tracking delivered... Automatic rating and payment and I was still curious reality and expectation don & # ;... Some research and reading some reviews I decided I would stay far away buyers address and require to! Mercari will eventually have to release your funds and will update in tracking opinions valid! Be after the rating time limit express so I prefer to be actually today... Fix: I just waited a week and the funds were released to me is. Ship all items to buyers on the platform prefer to be actually delivered today and will update in tracking a... Days to rate, so I prefer to be actually delivered today and will update in tracking the that! Across as pressuring to get paid, but Mercari will eventually have to release your funds, just saw item. Use cookies and similar technologies to provide you with a thank you for giving some! I typically dont as I dont want to come across as pressuring to get paid but... Press J to jump to the same zip code, you should protected. Delivery, as you assume all risk by shipping on your own today will...

Pros And Cons Of Celebrating Holidays In The\ Classroom, Articles B