how to accept wex cards

They were completely unreasonable to deal with. Cards - We accept all major debit and credit cards, along with SNAP, WEX, Fuelman and other fleet cards. Can you imagine what they are charging retailers to be able to take the card? If used elsewhere, you may need to upload supporting documentation (depending on your benefits plan). Choose the desired product in the Add Limit window, and click Next. Click Authorize Payment and confirm the payment info. Incompetent fucks. This company is very very strange just like the company I worked for never have I ever heard of wex or what they are trying to do and it is plain wrong. This company needs to be closed and accounts given to someone that knows SOMETHING, ANYTHING I have never seen such INCOMPETENCE in my lilfe. Focusing on diversity also means focusing on inclusion. Our card works at a variety of merchants. Host Merchant Servicesis a registered Independent Sales Organization of Wells Fargo Bank, N.A., Concord, CA. Enter and confirm an email address. Wex and Voyager can be used at any participating business, but both require extra set up beyond your regular credit card processing. And while I do all that I can wait until the investigation is complete for my $4000.00 to come back. annoying This is unacceptable Im actually on hold with Wex as i type this complaintAfter 41 min spoke w supervisor Stephanie I was told she would again send this to their fraud dept to stop the statements & we need to contact Experian to notify our info has If they want the information as to why I went to the dr they can investigate or ask the hospital for the receipts. They are doing this to many other businesses I found out. Choose Manage Cards from the drop-down menu, then View/Update Cards from the fly-out menu. DREADFUL, I WONDER HOW THEY CONTINUE TO RUN! It gets billed to the card. However, they all have different requirements and costs for acceptance. Funding time for Wex and Voyager depends on full acquiring status, and can be discussed with your processor. Get started. To manually process an international card, enter the card number, expiration date, CVV, and postal or ZIP code. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As a small business, Im trying to figure out how can I accept WEX cards on the merchant machine. I had an Exxon/Mobil credit card for 30 years with no late payments, WEX takes over and for 3 months in a row, late fees and interest for $49.69 and interest of$8.86. To edit a policy, select it in the Policy Number drop-down. The Verifone machine is universal, and can be used with many different processors. That means that if you accept a fleet card that qualifies for Commercial Level III youll pay 1.85% + 10 cents at the wholesale level. The search results appear on the bottom of the screen. To make things a little more confusing, there are multiple types of fleet cards: universal, store branded, and fleet branded. As fleet cards offer customers more robust data to analytics around usage, they may require additional setup for POS equipment to be configured for Level 3 enhanced data in order to accept Wex and Voyager cards. He has also researched and published reviews about nearly every payment services provider and processor. Agree with our rating?Tell us about your experience with Wex Inc. in the comment section below. While cards will allow the user to purchase fuel, some cards offer the fleet owner the ability to limit transactions to specific types of fuel for example, the card may only allow purchasing diesel, or cap the amounts. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. I dont see how paying an extra $178.12 over the cost of the fuel is saving me anything. The most common fleet cards are by Wright Express (Wex) and Voyager. NOTE: Follow the same steps to assign a Driver ID. In the podcast below, Phillip explains how credit card processing and credit card fraud affects business owners. In the Policy Number menu, choose the policy that will receive the prompts. The purpose of the card is to be able to pay for medicines and Drs office visits. Choose Credit Management from the drop-down menu, then Online Payments from the fly-out menu. Merchants can typically expect huge companies like Wex to have longer customer service wait times than smaller, top-rated merchant account providers. Which I give them, but now Im denied? Who do I contact? If you have a business that requires traveling, this card is for you. Furthermore, fleet cards may or may not be affiliated with the credit card brands, which affects everything from the costs to accept them to the equipment thats compatible with the cards. With a female CEO, an executive team with 30% female leadership, and global workforce that is nearly half female, women are a key part of WEXs business at all levels. I have submitted the same receipt from my eye doctor several times and Wex continues to deny my claim. A fleet fuel card is a card used to purchase fuel from a gas station. In the Add Prompt screen, select the type of prompt you want, then click Next. Furthermore, there are specific store-branded card networks offered by particular brands. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. While the term fleet cards is often used to refer to Wex and Voyager, Visa and Mastercard also offer fleet cards, as do specific brands. If youre not familiar with Level 3 processing and enhanced data, youre leaving money on the table every time you take a qualifying card. The agreement between Texas-based Jiffy Lube International and Wright Express, the nation's leading supplier of fleet card and fleet management services, provides Wright Express Universal Card . If youre not familiar with processing costs for business-to-business transactions, be sure to read our guide to B2B Transactions: Level 2 and Level 3 Enhanced Data before proceeding to this section. Wex also provides point-of-sale payment acceptance options for gas stations and trucking companies to enable both in-person fleet card acceptance and virtual, B2B, Level III e-commerce. In addition to its traditional merchant services, Wex Inc. also advertises that it provides Level 2 and Level 3 processing for B2B and B2G transactions. A confirmation displays. Most horrible experience with fuel cards. In business, time is money. Ways to Save. Since covid started and all fees were taken for internally between customers, we were not using it as much as previously, a balance was remaining in the account. CANNOT STRESS THIS ENOUGH!! Wex Inc. phone and email customer support information, which meets our minimum expectations ofa top-rated customer service processor. The ExxonMobil FleetPro Mastercard is a universal fleet card provided in collaboration with a traditional card network, Mastercard. Processing statements are intentionally complicated so that they can overcharge you. The card can be used to purchase any type of fuel, including gasoline and diesel. To better understand why we adjust BBB ratings, please see our Rating Criteria. Use the secrets that credit card processors don't want you to know to drastically lower your credit card processing fees. I use my premium refunds to pay for the next months premium. I made a payment on my due date of June 28, then paid off my full statement balance on July 6. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. Choose Manage Policies from the drop-down menu, then Manage Policies from the fly-out menu. In addition, the company stated its working to tighten daily transaction and purchase limits, blocking sites with high levels of fraudulent activity, and actively working with law enforcement on prosecuting criminal activities. There is some complexity to how fleet cards work. Set the Validation type, then click Next. Wex Inc. has a D- rating with the Better Business Bureau and is currently not BBB accredited. Rising fuel costs may cross a threshold that may lead to destruction in demand for fuel. 1 Hancock Street Choose Prompts in the top menu, then Update Prompts. Other purchases on a fleet card can be limited as well, restricted by amount, the number of transactions, days of the week, or even time of day that the card can be used. For example, a gallon-per-transaction limit for a type of fuel. Murphy USA participates in several programs that offer you discounts on fuel. NEVER let this company get your bank info. Our benefits administration solutions solve employers end-to-end benefits needs including HSA, FSA, and COBRA, help employees get the most value from their benefits, and power partners business growth. As fleet branded cards that are not associated with Visa or Mastercard, Wex and Voyager are not subject to the interchange tables used as the basis for Visa and Mastercard fees. I am highly dissatisfied with the hassle I am currently experiencing with closing the Wex Fleet account. finance charge has been 150% APR. This company is either competent or fraudulent. Get the latest Health Trends & Insights news in your inbox. We are former TCheck Customer, used it mostly for paying lumper fees. Supported Payment Gateways And Point Of Sale, Accepting Fleet Cards How to Accept Wex, Voyager, and More. I have no choice but to involve my attorney for CEASE and DESIST. In the Funded Amount field, enter the amount of the money code. Most pay-at-the-pump systems only work on whats called the BuyPass platform, in the First Data network. Any associated vehicle repairs, parts, or service must be either billed to the University or paid by using the University One Card if limits permit. This has to be huge fraud case. How does it work? If the account is already setup, click the Use an existing QuickBooks account radio button then from the drop-down, select the appropriate bank account. My Company has been in the process of terminating our account and has taken 3 calls to customer service to do so. I am seeking legal advice to sue them to recover the monies they have received in my name (HSA). Wex and Voyager rates and fees start at around 3.25%, so they arent cheap to process. They have a long history of giving back, engaging with local. None of which have been successful. This allows us to see the company through a different lens or perspective than we normally would. There are per card, per month fees, as well a paper billing fees (applied as a default). We have located multiple Wex Inc. customer service phone numbers: (833) 225-5939 Toll-Free Customer Support Wright Express, a leading provider of payment processing and information management services to the U.S. commercial and government vehicle fleet industry (NYSE: WXS), has expanded its accepting network to include The Pep Boys - Manny, Moe & Jack (NYSE: PBY), the nation's leading automotive aftermarket retail and service chain. When entering a fleet card in your My Wallet, add the prefix number for the first 6 digits of the card, then add the last 4 digits of the account number. This review will focus on Wexs payment acceptance products for merchants. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). Ready for the ultimate credit card processing experience? Fleet Cards What is a fleet card? The discrepancy between my ACTUAL gas pump purchases to what was shown on my monthly invoices were unexplainably high! WEX took nearly $4,000.00 from my business account. Never received a reply for my numerous e-mails with receipts for reimbursement out of my own account. Get special fuel discounts and save on products and services for your business. WEX Fleet Fuel Cards Fuel prices rise and fall, but your business always needs an edge Fill up company vehicles anywhere. I enrolled in 2019/2020 and they enrolled me in 2018/2019 and the garnished my wages after the plan expired and refused to allow me to make a claim or pay me back. But any dental work or Vision appointments are denied. Its not a perfect system for combatting fraud yet, but executives at the company are constantly refining it to ensure continuous improvement. Wex Inc. has also been fined over $35 million in the US for banking and investor protection violations. Specialized gas station systems are certified for use with BuyPass, including Verifones Ruby line and Gilbarco Passport. This does not compare favorably to our list of best credit card processors. This way we can show businesses working with Upside that their offers for you are driving more business for them. This type of billing is unethical at the very least. We also used WEX fuel card for our small business fleet and we asked them to send the notifications to my email but this was not changed in their system by the customer service representative. Receive your Esso Card Apply Now! Since they took over billing for ExxonMobil I had to cancel my account with ExxonMobil because they like to charge unwarranted late fees every month. They never revealed that to us and what was noted was a 6.99% interest rate. They will not help you at all, I had no account number as I had no account. After litigation was settled, Wex Inc. would hold up its end of the initial deal, however at a drastically reduced purchase price. Military veterans possess invaluable leadership skills and business acumen. WEX CFO Roberto Simon pointed out in a recent conference call that fraud expenses for September and October were already down 60% from their peak over the summer. Ive closed my account with this company due to these exorbitant, hidden charges to my gas purchases, but I need the issue corrected to bring my credit rating back to its previously good standing! Furthermore, drivers or customers of fleet cards must input odometer readings every time they use the card. They didnt migrate that amount over to the new. While Mastercards public interchange table makes no mention of fleet cards, tables that arent publicly available and our own experience with the charges both show that Mastercard prices fleet cards according to commercial card rates as well. Some fleet cards offer benefits other than lower prices, such as loyalty bonuses or discounts on tertiary services. Drivers can easily locate accepting stations using our Fuel Locator, accessible on desktop and mobile. Big business pay attention and give your money to a better company. The card may also be used on billing statements received from providers of the same types of service. Visas interchange table has a footnote in the commercial cards section stating that purchasing cards include fleet cards. I call up there and they say we did a 2nd review and terminated your account. So all the time our company spent getting these cards, setting them up and learning how to use them and they cancel the account. Check out the links below to access frequently asked questions and video tutorials to make your job easier! Complete the remaining fields, including Control Number, Driver ID, and Unit Number. Browse our accepting locations directory below, or use our online tool by clicking the "search accepting locations" button directly below. I will be closing this account as soon as I get my funds. Click Finish. apologized somehow back in system More promises will be corrected 7/7/2022 New balance 153.00 Referred for formal collection if payment not received immediately This is beyond Nicole The company should have planned for this. Wex is the most incompetent company, screwed me 6 ways to sunday, because they had to lower credit limits during the great Hoaxit, a bunch of heartless people that dont understand a thing about small business and trucking. WexLocationCode.setTransientValue("wex02"); We are going through the same situation. From simplifying receivables with our corporate payment solutions to outsourcing the entire WEX AP platform and integrating your own technology, we want to partner with you to help grow your business. Portland, ME USA 04101. Spoke w Missy Fleet Manager assured me this would not affectour credit etc. For example, BP may offer rewards on its Business Solutions Fuel Mastercard if the card is used at a BP station, but not offer the rewards if its used at a non-BP location. They do not give time to make payments. An approved line of credit offered by Love's Travel Stops to approved customers. To add a new user to your account, follow these steps: NOTE: To make any changes to your bank account numbers, please call customer assistance. Trouble Getting Approved? ERGs drive diversity by fostering new bonds and communities across the company. For maintenance under $100 - merchants can either electronically accept the WEX Fleet card or call in the transactions to 1 (866) WEX-4GSA (939-4472) to receive a MasterCard number. Ready to see pricing for your specific business? Fleet Cards these are cards specifically for fleets regardless of gas station brand and are not part of traditional card networks. The benefits of accepting fleet cards The benefits are straightforward. How can I go about it? Or, click Auto Rollover, and choose the days of the week that you want the limit to refresh. Check out my LINKTREE!https://linktr.ee/hustlewithjulian This video is on the Wex Fleet Gas Card NO PG. Privacy Policy. In the third quarter, credit losses hit $19.6 million, as the company implemented a new algorithm to help stave off fraud increases. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. Hard to get a hold of. Why would you need to show a receipt from your dr that does not even make sense? They want my medical records to prove the medical necessity. A new account was opened for our company that we were unaware of because WEX changed their system. As more data is collected and trends identified, he expects losses to decrease even further. The most common fleet cards are by Wright Express (Wex) and Voyager. They are a credit card company never has an HSA ever asked me for receipts before ever. Accepting locations Accepting locations WEX fleet cards are accepted at 95% of U.S. fuel stations and 45,000 service locations - anywhere you need to go! Keep the following in mind when processing international cards: To switch between numbers and letters on your device: iOS: Tap ABC or 123 at the lower left of the screen Referral Partners Where does it work? Im paying it off in a couple weeks and closing the account. WexBocaLink.setUrl("locations-flyout", "WEXFleetUniversal", "cc1"); Save money and manage fleet operations with our modern business mobility solutions, including a broad array of fuel cards for any size fleet. We have no recourse. Tap to Pay - We are enabled to accept NFC enabled cards, Apple Pay, Google Pay and Samsung Pay . WEX Fleet cards are to be used only for fuel purchases or roadside services. Disreputable? However, now that the claims are being denied and I cannot access my account my HR Department states they cannot get involved. Simply add a few details about yourself and the application will be submitted in minutes. This is welcome respite given the growing costs to fill up the gas tank and generally higher inflation everywhere. Attempts to reach a representative for clarity were again unsuccessful. Click Issue Money Code. Step 2: Swipe Card Insert your card, and then quickly retract it out of the card reader to begin the fuel purchasing process. Today, almost all POS terminals have the required preinstalled applications to synchronize POS terminals. The company charges merchants 3.5% per swiped transaction, 3.5% plus $0.20 per keyed-in transaction, 3.5% plus $0.30 per phone transaction, and a variable early termination fee that appears to depend on the overall length of the contract at the time of early cancellation. They now want a detailed receipt. Below we will discuss what is a fleet card, the benefits and drawbacks of accepting them, and what is involved in accepting fleet cards. WEX fleet cards are used by more than 11 million vehicles worldwide. I want to make a difference and make people feel like they belong here and WEXPats empowers me to do that by giving me a community of people who have the shared experience of immigrating to a new country for work and the passion to make the transition easier for others. How to Set Product Policy Limits on Your EFS Fuel Card EFS Fuel Card: How to Add Policy Prompts Contact Customer Support 1-833-CALL-WEX 1-833-225-5939 Customer Support Request You can also reach us by filling out a quick form with information to assist you. Reporting often shows purchases by driver or by vehicle in addition to showing the basics like total transactions, amounts, and more. Any and all use of trade names and/or marks are for identification purposes only and shall not be construed as a claim of affiliation, or otherwise, with CardPaymentOptions.com, Inc. ("CPO") in any form. SET LIMITS THAT WORK BEST FOR YOUR BUSINESS - BY AMOUNT, TIME, DAY, PRODUCT AND MORE. We also accept certain types of digital payment methods. I became a Wex customer in November 2021. 2023 Host Merchant Services. The current policy limits are displayed. We are positioned to create a community that sustains and supports us as individuals and leaders, while also helping us to drive positive impact to our business. Get the truth here. If insurance coverage is available , make sure that the insurance company has processed the claim prior to the time you make your payment. WEX would not approve our medically related expenses and kept over 1500 dollars of our HSA account. You can view the status of your claims and upload documentation easily with our benefits mobile app or through your online account. Tried to use the cards they sent and they had a block on every 2nd purchase even though they lied and said there wasnt. This review will focus on Wex's payment acceptance products for merchants. Wex Inc. is headquartered at 1 Hancock St, Portland, Maine 04101. * Required Field First Name * Last Name * Business Name * State / Province * Looking that way. DATA ANALYTICS, CUSTOMIZABLE CONTROLS AND MOBILE APPS ENABLE EVEN MORE CONVENIENT EXPENSE MANAGEMENT. Even after we paid their extortion money, WEX kept our account locked. Wont return as a customer. Charged to my bank account, we do not own a card. I had the misfortune to come up against WEX for a collection of, wait for it,, $1,300 yes thirteen hundred dollars!! Set the desired Issuer ID, Bank Account #, and AR Number in the available menus. Well help you adapt quickly to changing market demands, increase revenue, and improve profitability. Instead, rates offered by popular fleet card companies such as Voyager and Wex start at about 3.25%. See this page to learn how we support our operations. The customer shouldnt have to suffer because of their inability to go onto a new system and still do their job. I have been trying to get my claim processed for a month now. We also encourage merchants to check out our list of the providers of the best merchant accounts. How does this make any sense whatsoever?? Watch this corrupt company and dont use them for your poor employees. Right during our most busy time of the year. This is our complaint on WEX, Inc. Spend hours on the phone to have this resolved, right now I am talking to the person thats taking supervisors calls Fleet cards that bear the Visa or Mastercard logo can be used at any location where Visa or Mastercard are accepted. Choose Money Codes from the drop-down menu, then Issue Money Code from the fly-out menu. Having issues making the most of your WEX experience? Copyright CardPaymentOptions.com, Inc. (Digital Fingerprint: 0d38c6720f0d78a701b74d58653af608). Now since they took over there is not only a sudden $39.00 late fee every month but they had the audacity to charge me a late fee on a cancelled account that had no charges since I cut the cards months ago! This company didnt send me any Cobra benefit and ignored my requests. They state that the co-payments to my oncologist, uroloigst and optometirst appear to be fraudulent. The author and publisher shall in no event be held liable to any party for any direct, indirect, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of this material, which is provided as is, and without warranties. Yes the customer service people are VERY NICE but do I ever see a cent to my bank account after getting electronic emails stating my reimbursement will be sent? Agencies can call 1-800-438-9140 to speak with a WEX representative concerning a WEXPay transaction. He has nearly two decades of experience in card payment services, both as a former merchant services sales representative and as a professional journalist covering the payments industry. In the Hours field, enter the number of hours that must pass after a transaction before the limit is refreshed. A couple of weeks later we were placed on credit hold for an account we hadnt been made aware of! We paid a bill of 234.00 5 days late and were charged a 75.00 minimum late fee. We had NEVER HEARD OF THEM. Various vendors offer many different types of fleet cards, such as Wex and Voyager. We were told that the invoice was correct. I am switching my health care plan just so I dont have to deal with a company that really doesnt put effort into letting you pay your bills with your money. I thought this would be beneficial. Level 2 and Level 3 processing rely upon different interchange ratesthan traditional consumer credit transactions. Try PaymentCloud, We also encourage merchants to check out our list of the providers of the, This does not compare favorably to our list of, Send me an email notification when someone replies to my comment. Worst gas card ever. Fleet cards, aka fuel cards, are basically a charge card whose primary purpose is to purchase gas. Fill out this form! Karma wins in the End Then Class action suit! WEX is complete rip-off. Fleet cards are mainly used for gas purchases, but they offer additional benefits. If you have your own Wex Inc. complaint to make, please do so in the comments below. In addition his contributions here, Phillip has also been quoted in several major publications such as The Los Angeles Times, INC Magazine, Miami Herald, Computer World, and numerous others. On your side, as the business accepting a fleet card for services or products, the main difference to be aware of is that purchase options are limited. The Prompts Information section appears. Your WEX benefits debit card makes it easy to spend your funds on eligible expenses. Wright Express is backed by its own bank, while Voyager partners with US Bank. The statement was dated 1/6/23 and I received it on 1/17/23 with a $10 charge for mail (paper deliver). It also helps to understand your customers, so specific matters important to users of these fleet cards can really help inform your decisions. I had this card for 30 years, had to cancel it out, was the worst thing exxon could have done selling out to a company like this. The card can be used at any gas station that accepts the card. Merchant Cash Advance Youll need to contact your credit card processor. Wex Fleet has left a very bad impression. This company and their employees SUCK. Just give me my money! Look up and select the card you want to change. I have no issues getting prescriptions. Specifically, you can use it anywhere with an Inventory Information Approval System (IIAS) or at merchants that meet the IRS 90 percent rule (where 90% of gross sales meet eligibility requirements). document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); Our payments platform technologies give you everything you need to run an advanced payments program in one place, including the expertise to make payments smarter, faster, and more profitable.

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