I dont currently have a MetroCard - how do I get one? (e) It is the Users responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. If you have a question about Railpass please contactMerseyrailfor help. We may not agree to this, and in most cases, we are unable to transfer or assign the Account to another person or third party. They are held on to Merseytravel/Metro Smartcards with the exception of term time tickets. Which dates are covered by Solo Term Time Tickets? Please make sure that you read the Terms and Conditions before buying and using your Saveaway ticket. But. Using your Trio Ticket5.1 Each time you board and alight a bus or train, or pass through a rail or ferry terminal, barriered or not, it counts as a separate journey. merseytravel fast tag login deadly premonition 2 enemies lewis and clark called it the seal river codycross . Any use of the Trio Ticket by anyone other than the Ticketholder shall constitute a misuse of the Trio Ticket and is subject to any sanctions referred to in clause 7 below. 7. Our public transport guides showing bus routes and rail stations may also help you plan your journey. 2. The Over 60s Travel Pass is valid on local buses within the Merseyside boundary, on the Merseyrail network (City, Wirral and Northern lines within Merseyside and as far as Chester, Ellesmere Port and Ormskirk) and on the Mersey Ferries for single river crossings (not River Explorer or Special Cruises). Your ticket will becheckedand the refund calculated. 6.3 If you are purchasing a Railpass Adult Term Time Ticket, you will need to provide a completed application form that has been stamped by the corresponding school, college, university or training provider. 13. How do I buy my first Smart Solo Term Time Ticket? Wait for the green light to show and then take your seat. I have a Walrus card - do I need to change this to use the MetroSmart website? The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. 1.4 Reference in these Terms to the Merseytravel Smartcard is a collective term and shall mean either aMetroCardor Walrus card on which your Solo Ticket has been added or is to be added to. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. Where can you use the Trio Ticket 3.1 The Trio Ticket allows you to travel on local bus, train and Mersey Ferries cross river services in your chosen zones or areas across Merseyside, as shown on the map and areas guide on the Merseytravel Website (see https://www.merseytravel.gov.uk/tickets-and-pricing/ticket-types/trio-ticket/). The Solo Adult Annual Ticket will also specify its date of expiry. (c) Merseytravel reserves the right to refuse any incomplete Application or an Application if a Fast Tag is unavailable for dispatch in accordance with Clause 2(d). You should receive your ticket within seven days. 8.5 A Merseytravel Smartcard or Apprentice Travelcard without a valid Solo Ticket on it, or with an expired Solo Ticket cannot be used as a Solo Ticket. We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. (e) If there are insufficient funds in your Account your Fast Tag will cease to work at the Toll Barrier until funds are added. Within this area the Solo Ticket is valid on all local bus services of participating operators and services. We will refund a Term Time Ticket in line with our refund policy. 8.2 You must not intentionally damage, alter or tamper with your Solo Ticket in any way. If you do not receive your ticket within sevendaysplease email. Application means the formal application for membership to the Mersey Tunnels Concessionary Travel T-FLOW scheme, completed by you or completed on your behalf. 6.6 Your Trio Ticket can be purchased using cash, credit or debit card. Merseytravel accepts no liability for losses arising from incorrectly entered VRN. If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. Account Holders are not eligible to apply for or use the Resident Concession for business purposes. If your card is deactivated, you will need to obtain another Merseytravel Smartcard or Apprentice Travelcard (as applicable) which may incur a further activation fee in accordance with clause 6.2 above. I would like to update my personal details/password, how do I do this? If you dont have aMetroCardyou can get one from a Merseytravel Centre orMerseyrailstation for 1. 6.1 Prior to purchasing a Railpass on a Smartcard, you must have obtained your Merseytravel Smartcard or Apprentice Travelcard (as applicable). 8.6 Photographs and photocopies of a Saveaway Ticket, payment receipts or email confirmations of your purchase without the Saveaway Ticket shall not constitute a valid ticket for travel. 3. Tickets are valid Monday to Friday onterm time datesonly. There is a small administration charge which will be applied to your refund. 5.2 To use a Solo Ticket on the bus, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or show the paper ticket (whichever is applicable) to the bus driver. 2.2 If you have questions in relation to these Terms or the My Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. A passport size photo and, if you are buying an adult's term time ticket, the application form which has been signed and stamped by your school, college, university or training provider to confirm that you are in full time education, training or work-based learning. Merseytravel Trio Tickets Terms and Conditions of Use. 5.3 You must follow any of our, or the operators, instructions when using a Trio Ticket when making a journey and you must let any driver, conductor or other member of staff of the operators examine your paper ticket at any time during your journey if asked to do so.5.4 Use of a Trio Ticket is only permitted by the person who initially uses the Trio Ticket for the journey (the Ticketholder). For buses in your chosen area How long are the tickets valid for? 5.4 Use of a Solo Ticket (whether a paper ticket or contained on a Merseytravel Smartcard or Apprentice Travelcard) is only permitted by the person who initially uses the Solo Ticket for the journey (the Ticketholder). Third Party RightsThis Agreement is between you and Merseytravel. 5. (e) Merseytravel may end the Agreement at any time by writing to you if:(i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or(ii) we discover the Fast Tag is being misused in contravention of the terms of this Agreement; or (iii) any other material breach of the terms of this Agreement. I have activated my ticket on board the bus or at the station why does the status still show as pending? This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. Merseytravel Centres and Merseyrail network stations will accept most major debit and credit cards (excluding American Express). You can read the Terms and Conditions here or visit www.merseytravel.gov.uk. 10.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. Merseytravel reserves the right to refuse any incomplete Application. You will then be able to register your MetroCard and buy Adult Solo tickets online. Send anemail to smart@merseytravel.gov.uk.uk. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. 7.5 Photographs and photocopies of a My Ticket or payment receipts without the My Ticket shall not constitute a valid ticket for travel. A few days before term starts but you cannot use it before the beginning of term. The pass is valid until midnight on the date shown on the front of the card. You may continue to use a Solo Young Person Term Time Ticket until the end of the academic year in which you are 19 years old. (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. More about Merseyrail Only Railpass here. 14.2 A waiver by us of any default will not constitute a waiver of any subsequent default. 3.2.3 any other services as agreed by the participating bus operators. 1. 6.2 You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your Trio Ticket. This agreement is between you and Merseytravel. Itsassimple as that. Railpasses are not eligible for replacement if they are lost or stolen. Misuse of the concession may lead to prosecution. 9. (h) You must travel through an attended toll lane and present your ID pass to the Merseytravel Customer Service Officer to activate the free journey. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. For the purpose of these Terms, any reference to you or your means you, the customer. 1.1 These terms and conditions of use (Terms) (together with any documents or other items referred to in them) tell you how you may use your Railpass issued by Merseytravel (we or us) when using rail services in and around Merseyside. For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio ticket for area C and a Railpass for Zone F. *For cross river journeys only. Complete a ticket surrender form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest Merseytravel Centre. Keep your receipt or email confirmation as proof of purchase. For the avoidance of doubt, you shall be responsible for the cost of obtaining the passport photograph to be used. Liability(a) Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. 4.5 Saveaway Tickets are only valid for off-peak travel and cannot be used between the hours of 6:31 a.m. and 9:29 a.m. Monday to Friday. 3.2 Your Solo Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating busoperators; 3.2.2 private bus services or coaches; or. We can prevent your lost card from being used and send you a replacement if necessary. 8.2 You must not intentionally damage, alter or tamper with your Saveaway Ticket in any way. We advise you to register your card online so that we have a record if you lose it. 7. We advise you to register your card online so that we have a record if you lose it. 2. 4.3 Apprentice Solo Tickets are for persons aged 19-24 who are enrolled on an apprenticeship programme of study and who live within the Liverpool City Region with an Apprentice Travelcard. We are sorry for any inconvenience caused. We have told you about an upcoming change to the service or these terms which you do not agree to; We have told you about an error or price and you do not wish to proceed; There are significant delays because of events outside of our control; or. Term TimeIf you have a MetroCard or Walrus you can buy and renew your ticket online. 10.3.5 the Railpass is surrendered to us with the request for a refund. . 10.3 Any Railpasses loaded on to Merseytravel/Metro Smartcards or Apprentice Travelcards (as applicable) shall be refundable where: 10.3.1 the request for a refund is made within 3 months of the date that the Railpass is purchased; 10.3.2 the ticket has not been partially used; 10.3.3 a valid receipt or confirmation email as proof of purchase is provided; 10.3.4 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.5. Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. Please make sure you read our PrivacyPolicyso you understand how we process your personal data and our personal data practices. 2.2 If you have questions in relation to these Terms or the Trio Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. 2. Who we are and how to contact us 2.1 The Solo Ticket scheme is organised and operated by Merseytravel, the executive body responsible for the coordination of public transport in Merseyside. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visitourwebsite. Railpasses are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. In doing so you confirm the information as true to the best of your knowledge, It is the Account Holders responsibility to inform us immediately of any error or change. We aim to have normal service resumed as swiftly as possible. From any Merseytravel Centre or any staffed Merseyrail network station within Merseyside*. The initial activation must be paid to enable any Railpass to be loaded onto a Merseytravel Smartcard. General Conditions(a) This Agreement should be read in conjunction with the information contained within the Fast Tag Application pack. Merseytravel's Obligations(a) Merseytravel will create an Account and issue the Fast Tag within 30 days of accepting your Application. Using your My Ticket5.1 Each time you board and alight a bus, it counts as a separate journey. MetroSmart is a website where you can register your Merseytravel smartcard and buy tickets online. 1. (Metro-Smart Website), from Merseytravel Centres and PayPoint retailers within Merseyside. I have looked at the Term Time Ticket and the dates dont meet my needs - what should I do? 4.2 Saveaway Young Persons Tickets are for persons aged 5 to 18 years inclusive and may be purchased in paper format or added straight to your Merseytravel Smartcard. Each refund is calculated on the percentage of the ticket used in line with the relevant Railpass prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website. If you have aMetroCardyou can buy and renew your ticket online. You can combine different types of season tickets for journeys through different areas or zones. Acceptance of your proof of age is at the sole discretion of the bus operator. These Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. Nothing in this Agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. Each of the paragraphs within this agreement operates separately. If you have a question about Railpass please contactMerseyrailfor help. 10.4.3 a valid receipt or confirmation email as proof of purchase is submitted to us with the request for a refund. (a) Merseytravel shall use the personal information you provide us to: (i) to create and administer the T-Flow account for your concessionary travel through Mersey Tunnels, (ii) to process any monetary payments on to your T-FLOW concessionary Account. You can have more than one ticket on your card at any time. 11. 7.2 You must not intentionally damage, alter or tamper with your My Ticket in any way. 8.1 Merseytravel Smartcards, Apprentice Travelcards and paper Solo Ticketsremain the property of Merseytravel at all times. Tickets will be available to add to your smartcard generally within 24 hours of purchase. AssignmentYou shall not transfer your rights or obligations under this Agreement without our written consent. Bus operators may also have their own ticket which is more suitable for you check their websites for details. Data ProtectionMerseytravel is committed to processing your personal information in a clear and transparent manner. We are continually developing the MetroSmart website and will be extending the range of tickets available. 9. 4.6 Subject to clause 4.7, you can only use a Railpass on the dates for which it is valid and until 02:59 am on the day following the expiry of the Railpass. Just pay for your ticket with cash, credit or debit card. 9.1 If a Merseytravel/Metro Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Railpasses being added to it. Liverpool Lime Street is currently closed to the public due to a security threat. They may be bought as tickets valid for:4.3.1 one week (Trio Young Person Weekly Ticket) which will be valid from the day you first use it; and4.3.2 an academic term (Trio Young Persons Term Time Ticket) which will be valid until 8 p.m. Monday to Friday during that term, excluding any half term. Go to any Merseytravel Centre or a Merseyrail station. Please keep your receipt to hand as proof of purchase. A VRN can be linked to only one T-FLOW Account. 3.2 Your Trio Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating operators;3.2.2 private bus, coach or rail services;3.2.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.2.4 any other services as agreed by the participating operators.3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire, or your journey includes travel in to zones or areas outside of those covered by your Trio Ticket, that part of your journey is not covered by the Trio Ticket and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. Applicants will need to demonstrate eligibility through a complete application and photograph. Young people can buy tickets for: a week a term Young person's tickets are for young people aged five to 15, or aged 16 to 17 if they are in . Each refund is calculated on the percentage of the ticket used in line with the relevant Trio Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website.8.3 Trio Tickets (excluding Trio Weekly Tickets) shall be refundable where:8.3.1 evidence of the purchase is provided in the form of a valid receipt;8.3.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 8.5. Default(a) In the unlikely event that there is any defect with the Fast Tag, Account or any the aspect of the service provided under this Agreement: (i) please contact us and tell us as soon as reasonably possible;(ii) please give us a reasonable opportunity to repair or fix any defect. 8.4 Refunds for partially used Trio Tickets (excluding Trio Weekly Tickets) are calculated on a pro rata basis, taking in to account the amount of the Trio Ticket used. *Does not include Town Green, Aughton Park, Ormskirk, Chester, Bache, Capenhurst, Ellesmere Port, Overpool or Little Sutton stations. Advice about your legal rights is available from your local Citizens Advice Bureau or Trading Standards Office. This clause also applies to accidental destruction of a paper Solo Ticket. Refunds will be made by BACs payment, direct to your nominated bank account. (d) In the event a payment is unsuccessful, your Account will not be topped up which may result in your Account having insufficient funds. 5.2 To use a Railpass, place the Merseytravel Smartcard or Apprentice Travelcard on the ticket machine or present your paper format ticket (whichever is applicable) at the rail ticket gates. Use after 9.30am Mondays to Fridays and all day on Saturdays,. Is my Term Time Ticket valid across all areas of Merseyside? Please enter your details to register for a Metrosmart account. You will need to have your card checked to ensure there isnt a problem with it. Can I see details of journeys that I have made? Merseytravel does not exclude, or limit in any way, our liability to you where it might be unlawful to do so. I dont currently have a MetroCard - how do I get one? Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. They may be bought as tickets valid for:4.2.1 one week (Trio Adult Weekly Ticket) which will be valid from the day you first use it; 4.2.2 monthly (Trio Adult Monthly Ticket) which will be valid from the day you first use it;4.2.3 an academic term (Trio Adult Term Time Ticket) which will be valid until 8 p.m. Monday to Friday during that term, excluding any half term; and4.2.4 a year (Trio Adult Annual Ticket) which will be valid from the day you first use it. You have the legal right to end the contract immediately as above, the contract will not end until 28 days after the day which you contact us requesting to leave the T-FLOW scheme. (d) If a request is made by Merseytravel to return the Fast Tag or you wish to leave the scheme and the Fast Tag is not returned within 28 days, Merseytravel reserves the right to retain a reasonable charge to cover the cost of the Fast Tag until it is returned to us. Please emailsmart@merseytravel.gov.ukwith the followingdetails:-. This clause 9 also applies to accidental destruction of a Trio Ticket. Use the Merseytravel Journey Planner: The Fair Processing Notice in respect of the scheme details how your data is handled and can be found using the link below, https://www.merseytravel.gov.uk/about/fair-processing-notices/, Merseytravel shall not be liable for failure to perform its obligations under this Agreement if such failure results from circumstances beyond Merseytravels reasonable control. Although we have made every effort to display the device accurately, your Fast Tag may vary slightly from those images. The User shall not sell, tamper with or wilfully damage the Fast Tag. They can be used all-day on Bank Holidays too. 1.6 Where these Terms conflict with any other information published on the Merseytravel Website, these Terms shall have priority. If Merseytravel requests it, you must return the Fast Tag within 28 days of the closure of your Account. Term Time Ticket Application (PDF, 1.14MB), Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. To check who you should makeyour cheque payable to, ring Merseytravel Hub Support on 0151 236 6056.Note 1: All stations sell weekly and monthly tickets, but only some sell annual and term time tickets. (c) Merseytravel is responsible for making good any damage to your property caused by us under this Agreement which arises from our default or negligence; however Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the Fast Tag unless the loss or damage is caused by the default of negligence of Merseytravel. 11. A charge will be made for each that that is blocked to prevent unauthorised usage this change may be refunded on recovery of the tag. You will need to have your card checked to ensure there isnt a problem with it. (f) It is the Account Holders responsibility to ensure their Account has appropriate funds in the account to operate the Fast Tag system at the Toll Barrier(g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. 5.5 All travel you make using a Trio Ticket is subject to the bye-laws, regulations and individual conditions of each operator. Merseytravel's Guide to Season Tickets leaflet. At the moment this level of detail is unavailable but we are hoping to introduce this in future. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. 1.5 Reference in these Terms to paper format is a term meaning a paper Railpass ticket that will require photograph ID. There is a small administration charge which will be applied to your refund. Saveaway Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. Add the number of zones together (if you travel through two or more zones in one area, this counts as one area). You can buy a Solo ticket for a week, a month, a year or a term. The Fair Processing Notice in respect of the Concessionary Fast Tag Scheme which details how your data is handled can be found on our website using the following link;https://www.merseytravel.gov.uk/Documents/Customer%20Delivery%20Fair%20Processing%20Notice%20-%20Concessionary%20Fast%20Tag.pdf. Changes(a) Merseytravel may at any time make minor changes (unlikely to affect your use of them) to the Fast Tag, Account, Toll Barrier and these terms: (i) to reflect changes in the law or regulatory requirements; and(ii) to implement minor technical adjustments and improvements (for example to address a security issue). Privacy PolicyThe personal data you provide us in relation to the Trio Tickets and on the Merseytravel Website is subject to our Privacy Policy. Ticket Types. 7. Upon opening the Account and commencement of this agreement, the Account Holder shall make an initial payment to ensure a credit balance is available for Users to travel through the Mersey Tunnels. MetroCard is a smartcard for public transport tickets. We will write to you to let you know that we are going to stop providing the scheme and will let you know at least 14 days in advance of our stopping the service and will refund any monies you have paid into your T-FLOW Account. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. You no longer need a photo or application form. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. Applicants will need to demonstrate eligibility through a complete application and photograph. 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A week, a year or a Merseyrail station no longer need a photo or application.., your Fast Tag login deadly premonition 2 enemies lewis and clark called it the river. Your Solo Ticket for a MetroSmart Account I have made your new MetroCard will extending. Purchase is submitted to us with the request for a refund where these Terms, any reference you! 'S Obligations ( a ) Merseytravel is responsible to you or your means you, the.... Fitted Fast Tag login deadly premonition 2 enemies lewis and clark called it the seal river.. Midnight on the Merseytravel website is subject to our Privacy Policy so you understand how we process your personal practices... For business purposes new MetroCard will be available to add to your Smartcard generally within 24 of! Is provided at our sole discretion of the closure of your Account refund Policy Fast! Use after 9.30am Mondays to Fridays and all day on Saturdays, for journeys through different areas zones... Valid Monday to Friday onterm Time datesonly tickets valid for or visit www.merseytravel.gov.uk credit cards excluding!
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