Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. AXS and Ticketmaster are separate companies AXS is the official ticketing site of The O2. New York A Personal Loan can help you mitigate losses and get back on track. Hawaii how about StubHub does what they agreed to do before they became shady and stingy and changed the terms and conditions without consulting their customers.. Re: Refunding tickets to a cancelled event. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. This watermark prevents others from copying them. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. where can I go to use activate the voucher so I dont lose that as well. StubHub sellers set the price of their tickets. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [email protected]. We'll email you when an event is canceled. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. The company does have something they term FanProtect Guarantee in its User Agreement. I've been a customer for a long time and am not happy. on 2/28 at 3:05PM Phone Call 1-866-788-2482. An email might never be responded to, and the same goes for phone calls. The deal requires StubHub to honor its refund policies and not change its refund policies for purchased tickets unless the purchasing consumer consents to the change. Use of this website signifies your agreement to our, Understanding your order's delivery status, Updating your default payment method to sell tickets, Got an email saying my StubHub account info changed, Listing tickets on StubHub and different ways to deliver them, How to list Mobile transfer tickets on StubHub, Uploading PDF tickets to a StubHub listing or sale, Entering barcodes on StubHub listings or sales, Selling a type of mobile ticket and transferring it to the buyer. United States - California Colorado Connecticut Florida Georgia Hawaii Illinois Louisiana New Jersey New York North Carolina 7 calle 1, Suite 204 Click here to update this department. Remember, your order is covered by our FanProtect Guarantee." They say $0.00. Have an idea for StubHub? Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. To reach Customer Support call 1-866-788-2482. North Carolina What Qualifying Event Would Trigger 18 Months COBRA Continuation? New Jersey We will process the refund to your original payment method within 5 days. Sellers . StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. Click your state to see if you qualify! Louisiana It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. Offers may be subject to change without notice. We cant contact them and ask them to lower their prices. We take care that people are not robbed of their money or being ignored when it comes to their rights and requests. How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale You have lost a customer for life! . Under the FanProtect Guarantee rule, buyers are eligible for refunds in the following situations: If you are in any of the above situations, you should have a solid chance of being refunded by StubHub. If you think you're eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. A few days later I'm only paid out for 1 set of tickets. Cannot believe that I was stupid enough to use StubHub I will never use you guys again I will tell all my friends to stay away unless you want to get ripped off! Otherwise you will receive a voucher for 120% of your purchase price. You will be paid by StubHub (not by the buyer) for all ticket sales you fulfill. We are changing the way you register and sign-in to the StubHub Community. DoNotPay doesnt care about that. Fatsuma Stagehand Open a new browser and try logging in again. 1:00. The chat support is available 24/7 on computers or mobile devices connected to the Internet Click the chat button on the contact page at https://www.stubhub.com/contact-us/ to open a pop-up chat window and get started. Erin Marrali of Cheektowaga purchased tickets to the Adam Sandler show at KeyBank Center as an anniversary gift for her fiance. Lawsuits were filed after the company stopped honoring its "fan guarantee" refund policy in . There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. No matter how you get them, well email you when theyre ready. this link is to an external site that may or may not meet accessibility guidelines. The Ohio Attorney General's Office said the California-based company began denying refund requests instead of telling consumers they would receive credits equal to 120% of their purchases for future events. 1.866.788.2482. For more information, read, Moneys 2023 Changemakers: Meet the Experts, Moneys 2023 Changemakers: Meet the Leaders, 6 Major Tax Changes That Could Affect Your Return and Refund This Year. Since its inception 22 years ago, StubHub has grown to 800 employees. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. Your online site is a disaster, It does not work to apply a credit. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at customerservice@stubhub.com. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your . After the switch, you will enter the email address you use to access the community in order to reset your password. Dorado, PR 00646, Metro Office Park Are You Having Trouble Getting in Touch With StubHub? Phone: 866-788-2482. "The return of live events, the input of customers, partners, and regulators, and the . 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? According to StubHub's data, Swift outsold the No More precisely, their satisfaction with disbursement methods comes down to the three C's convenience, certainty and choice, findings in the latest Disbursements Satisfaction Index revealed. Sign in, or if youre new to StubHub, sign up for free. StubHub's website now shows the 120% voucher as the only option customers can receive for canceled shows. Enter your gift card PIN in the PIN field when prompted. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. What a horrible service! Colorado: 8,688 customers due $3,120,442 in refunds. Many companies featured on Money advertise with us. She came back and said I'm refunding your money butand then starts fighting with me again. If you feel like StubHub cheated you, you could take action against them. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. please contact StubHub US Customer Service at 1.866. Ads by Money. As for other major vendors, Ticketmaster and Live Nation state on their websites that they automatically refund canceled shows. No. Submit, rate and comment on StubHub ideas by visiting IdeaIncite.com. Your fastest reponse will come from DMing one of the moderators - AllyD, NikkM, KattW or Paul. Another way you might reach the company is by sending them an email. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. Fans are to receive a full refund (not the 120% credit) for their canceled event and will be notified via email of any details that the international team has to relay. For example, even though they promise the return of money for canceled events, it can happen that youll only be rewarded coupons. In most cases, tickets arent issued until 24 hours before the event When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Read on to find out what your best chances of getting a StubHub refund are. It has been cancelled and I haven't heard anything from Stubhub regarding a refund or a credit. The company prides itself on being a Fan-to-Fan service. Customer Service training is needed. In other words, when it can be too late to get a refund. Go ahead and file a chargeback on your credit card. Help us improve this article with your feedback. If your payment is pending, well cancel the payment. how about the agreement that we agreed to when we purchased the tickets, the so-called '100% money back guarantee'? I was refused to talk with a supervisor , I had 4 tickets listed. The April 25th show was canceled due to COVID-19. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. The last point worth noting is that there isnt any information currently regarding the time in which you can expect your refund to arrive if the company agrees to issue it to you. StubHub is an eBay-owned company that allows people to either buy or sell tickets online. Enter your gift card number in the Add a Fancode & gift code section. Would not make an exception,to a hotel reservation I made thru Priceline. Still learning the basics of personal finance? All Rights Reserved. There Application crashes. I had to ask for a manager. I think I'm golden and I made my sale. Customers can keep their credits if they like. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. The agreement also assesses a $654,100 civil penalty, which is suspended provided StubHub pays the refunds owed to Ohio consumers and does not violate the other terms of the agreement. Hours of Operation: 5:00 AM - 8:00 PM PT weekdays. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Please take the tickets directly to the box office for a refund. It is possible to request a refund on a purchased StubHub ticket manually. For over 20 years, StubHub has been the leading marketplace for fans to buy and sell tickets. Ticketmaster for Ever. Listed tickets but dont see them in my account Print If you just listed tickets on StubHub but theyre not in your account, we recommend waiting a few minutes Sometimes it takes time for newly created listings to show. Your refund will be processed to the payment method used at the original time of purchase. Hurry up and access DoNotPay from any web browser to check out everything we offer. SeatGeek is a legitimate way to compare and purchase tickets from different vendors and venues It works with companies that offer guarantees on their tickets, like Eventbrite, and requires third-party sellers to guarantee 120% of a ticket if it ends up being fake or double purchased. Does StubHub have live chat? How to list Mobile transfer tickets on StubHub Uploading PDF tickets to a StubHub listing or sale Entering barcodes on StubHub listings or sales Selling a type of mobile ticket and transferring it to the buyer Getting paid for your StubHub sale Reselling Super Bowl LVII tickets How to list Super Bowl LVII tickets Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482, or the Attorney General's Office at 800-282-0515 or online at www . Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, terrible experience and useful info when listing, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. How To Remove Items From Your Credit Report, How To Boost Your Credit Card Approval Odds. Customer Support Send us a message Open our virtual assistant, click on "Contact form" and let us know how we can help you. You can send any moderator a PM with your email address & zip/postal code, @tkapfh, to check on your eligibility! Postponed events may not be eligible for refunds. I live in GA - was supposed to go to a premier league game in England in March. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at (866) 788-2482 or your state's Attorney General. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." For example, even though they promise the return of money for canceled events, it can happen that youll only be. To request your refund in this way, go through the following steps: StubHub has a strict set of requirements that make you eligible for a refund, which can also take several forms. Personal Loans can provide financial relief during an emergency. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact StubHub at 866-788-2482,or the Attorney General's Office at 800-282-0515 or online atwww.ohioattorneygeneral.gov. After submitting your request, your refund will be processed to the original method of payment used at time of purchase, once funds are received from the Event Organizer. Let us teach you the major money lessons you NEED to know. Contact us United States and Canada. Remember that Stubhub's policy is to only give cash refunds if you live in or the event was to take palce in the 14 states which require a refund. After this experience, I'll take my business elsewhere. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. If you're not in or your event wasn't set in one of these places, you may want to look into your state's refund laws, call StubHub or contact your attorney general's office to find out more about local policies. 0. Alternatively, you can send us an email at customersupportuk@stubhub.co.uk FAQ Lots of answers to questions are in our FAQ. The policy stated that consumers would receive full refunds on ticket purchases, including fees, if events were canceled. The corporate office phone number is 415-222-8400. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. There's a class action lawsuit against StubHub from other customers who want a refund too. Priceline, I was at the Harris Teeter ( Store #136) in Wake Forest, N.C the other day where I was helped by the most knowledgeable and gracious employee I have e Moneys 2023 Changemakers: Meet the Creators, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. Pennsylvania To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. 788.2482 If Customer Service is unable to resolve the dispute to your satisfaction, please notify us of your dispute by sending this form to StubHubs legal department. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. How to reach a live person: Speak "customer service" at first prompt. Illinois In an interview, StubHub Customer Experience Vice President Daron Fowlks declined to comment on litigation but said customers who bought tickets to events in the USA or Canada on or before March 25, 2020, and were issued credits for cancellations, will get refunds. If you believe you are not getting a proper ticket refund from a vendor, you can contact New York's Division of Consumer Protection. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. The Ohio Attorney General's Office said the reversal came after a multistate investigation lead by Ohio Attorney General Dave Yost. (Business Insider calculated that the payments in seven locations were more than $16.7 million.). I have an email stating "Remember, your order is covered by our FanProtect Guarantee." If any of these unfortunate scenarios happens, to get a refund: contact stubhub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. What Is Public Liability Insurance For A Wedding? Click here to explore your options! We'll do our best to get back to you in the next 24 hours. Customer service all the way to your seat, 2000-2022 StubHub. StubHub offersthe retroactive refunds because the live events industry is opening back up. Just log into your DoNotPay account using any. You may conclude then that refunds on StubHub tickets are possible just not probable. They have a VOID watermark. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. StubHub may not have a traditional policy on returns and refunds, since theyre not the ones who are selling tickets for the live events. Affected customers should have already been notified by StubHub via email (and, in some cases, they've already been paid refunds). It is free to list tickets for sale, and to search for tickets to buy on StubHub. There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. "The return of live events, the input of customers, partners, and regulators, and the . Click that link and you're good to go. "If you have tickets to a show that is postponed, you will be able to select your refund . Give Light and the People Will Find Their Own Way, www.dos.ny.gov/consumerprotection [dos.ny.gov]. Enjoy!Make sure we land in your inbox, not your spam folder. This happens when tickets are reprinted, but they are usually still valid. StubHub also has live chat operating 24/7. Re: Buyer hasnt accepted ticket As long as you sent the ticket to the correct email (and it sounds like you did if you copied it) then you will be paid even if the buyer never accepts Depending on the site you transfered from you will receive an email when the buyer accepts. Yes The seller would net $85.. There you will see your canceled event credit along with a link to request a refund instead. to check out everything we offer. We will process the refund to your original payment method within 5 days Read more about our event cancelation policy. From everything weve seen, the StubHub customer support is quite thin, to say the least. For obvious reasons, this isnt usually a satisfying compensation. How do I contact StubHub for refund? No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. Mobile transfer tickets are transferred to you and viewed on a mobile phone Youll need an iPhone or Android phone to scan your tickets at the gate. There is no federal law regarding ticket scalping in the United States, and StubHub encourages sellers to adhere to local state regulations in its terms of service Those state laws vary a great deal, and theyre often only loosely enforced or havent been updated for years. How to Contact StubHub for fraudulent tickets. The company responded saying Marrali is eligible for a refund, and that StubHub will be sending her one. is an eBay-owned company that allows people to either buy or sell tickets online. This number works. Reply anytime to let us know how we can improve. . Copyright 2020 Scripps Media, Inc. All rights reserved. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. Lots 81-82 Street C Sit back and relax while we do the work. The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHubs decision to make this move now," the company said in a statement. I would like cash refund too. Find help with your questions from other fans through our own peer-to-peer community! Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed . If ticketholders can't attend, they can resell their tickets on StubHub with no selling fee. If I did I woulda dropped my price or took my friend to the game. Who do I contact? StubHub is required to refund New Yorkers, and consumers in 13 other states, due to the states consumer protection laws. A spokesperson for KeyBank Center said the company is in the process of issuing automatic refunds to customers who used the original point of purchase, which was tickets.com for the Adam Sandler show. StubHub provides services for buyers and sellers of tickets for sports, concerts, theater and other live entertainment events. They may sell them for more or less than face value. That being said, Stubhub is only providing refunds in the 14 states which require cash refunds, California,Colorado,Connecticut,Florida,Georgia,Hawaii,Illinois,Louisiana,New Jersey,New York,North Carolina,Pennsylvania,South Carolina, Tennessee, Otherwise they are providing vouchers for 120% of the pruchase price that can be used thru 2021. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Depending on where you live and how you got the tickets, you may be due a cash refund. Customers could receive a full refund or a 120% coupon, but by the time her show was canceled StubHub's policy had changed. Mobile tickets are viewed on the StubHub app (or a mobile web browser) using a mobile phone. On March 7th, StubHub emailed Marrali a copt of its refund policy. Opinions expressed on this site are the author's alone, not those of a third-party entity, and have not been reviewed, approved, or otherwise endorsed. StubHub changed its refund policy about a month ago. Apply your StubHub balance during checkout on your next purchase. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. / What happens when an event is canceled. This means sellers set the ticket prices. Besides Adam Sandler all he likes is hockey, and we dont see that starting up anytime soon either," Marrali said. If you purchased as a guest, @Smharrison91, your credit offer would have been emailed to you. Stubhub said they have the seats were listed until a hour past kickoff. That equals roughly 9.5 percent of all eBay $2.6 billion revenue during the second quarter coming from StubHub. Explain your scenario, and provide any applicable evidence. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. From everything weve seen, the StubHub customer support is quite thin, to say the least. Having difficulty navigating this. If you have a dispute with StubHub, please contact StubHub US Customer Service at 1.866. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. "So were afraid that its just gonna be money thrown to the wind.. StubHub is offering the retroactive refunds now because the live events industry is opening back up. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too.
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how do i contact stubhub for refund?